999h Terms and Conditions – Clear Rules for You to Play Responsibly

By creating an account at 999h and use any service on the platform — whether Sports Betting, live casino, crash games, or any other feature — you confirm that you have read, understood, and agree to these Terms and Conditions in their entirety.

These Terms constitute a binding agreement between you (the user) and 999h. If you do not agree with any part of this document, you should not create an account or use the platform's services.

The mere act of registering, making a deposit, placing a bet, or playing any game available on 999h represents your full and unconditional acceptance of these Terms, including all supplementary policies referenced in this document, such as the Privacy Policy and the Responsible Gambling Policy.

To create and maintain an active account on 999h, the user must meet all eligibility requirements listed below. Failure to satisfy any of these criteria may result in immediate account closure and the withholding of pending balances until verification is complete:

• Be at least 18 years of age at the time of registration.
• Be a resident of Brazil and hold Valid and active CPF with the Federal Revenue Service.
• Not be an employee, contractor, or immediate family member of a 999h or its technology and game providers.
• Not have an active self-exclusion on any betting platform, including 999h.
• Not be under judicial interdiction or any other legal condition that prevents entering into contracts in Brazil.
• Have full legal capacity to make financial decisions independently and responsibly.

The 999h reserves the right to request eligibility documentation at any time, especially before processing higher-value withdrawals. Falsifying any information provided during registration or the verification process will result in immediate account closure with no right to reimbursement of balances derived from bonuses or questionable activity.

Each user may hold one active account only on the 999h. Creating multiple accounts to take advantage of promotions, circumvent limits, or for any other purpose is strictly prohibited and will result in the closure of all accounts linked to the same CPF, IP address, or payment method.

During registration, you are responsible for providing accurate, complete, and up-to-date information, including your full legal name as it appears on your ID, CPF, date of birth, residential address, email, and mobile number. Any changes to this information must be reported to 999h as soon as possible.

The security of access credentials — username and password — is the sole responsibility of the user. The 999h never asks for your password by email, chat, or any other channel. If you suspect unauthorized access, contact our support team immediately to have your account preventively blocked.

All deposits made at 999h are processed exclusively in BRL (R$). The platform accepts the following deposit methods:

• Pix — available 24 hours a day, fee-free, with instant credit to your account.
• Bank slip — payment confirmation may take up to one business day.
• Credit and debit card — among the most widely accepted card brands in Brazil.
• Mercado Pago — processed via digital platform.
• PicPay — available to users with an active account on the platform.

The minimum deposit amount is R$ 20.00 regardless of the chosen method. No fees are charged on deposits made via Pix. For credit cards, administrative fees may apply as determined by the card issuer.

The 999h only accepts deposits from bank accounts or cards belonging to the registered user. Deposits made by third parties will be reversed and the account may be suspended for investigation. This protects you and ensures the integrity of the platform.

Withdrawals at 999h are processed via Pix within 10 minutes in the vast majority of cases, directly to the bank account held in the user's name. Pix is the fastest and recommended method. Withdrawals via TED bank transfer may take up to one business day.

The minimum withdrawal amount is R$ 30.00. For a first withdrawal, users may be required to complete the identity verification (KYC) process, which involves submitting a photo ID and proof of address. This is a one-time process and takes an average of 24 hours to be reviewed by the 999h.

Withdrawals can only be processed to bank accounts or Pix keys belonging to the user — the same CPF registered with 999h. This rule exists to protect all users against fraud and money laundering attempts.

Where the available balance includes bonus funds that have not yet met the rollover requirements, only the real balance portion — from deposits and winnings with requirements already fulfilled — will be available for withdrawal. The pending bonus balance remains held until the applicable conditions are completed.

Sports Betting at 999h cover the Brasileirão Série A, Copa do Brasil, Libertadores, Sul-Americana, international football, and dozens of other sports — volleyball, basketball (NBB), MMA/UFC, e-sports, and more. The following rules apply to all bets placed on the platform:

• A bet is considered confirmed and final at the moment the user submits it and the 999h accepts and displays the confirmation receipt.
• Confirmed bets cannot be cancelled, except in cases where 999h identifies an obvious odds error caused by a technical fault — in which case the bet is voided and the stake returned.
• In the event of a cancellation or postponement, single bets are voided and the stake is refunded. For combination bets, the affected selection is removed and the calculation is redone with the remaining selections.
• Live bets are subject to temporary market suspension during events such as goals, penalty kicks, and red cards. Bets already confirmed before the suspension remain valid.
• The 999h reserves the right to cap the maximum bet amount per event, per market, or per user, particularly where a concentration of bets in a single direction may indicate the use of privileged information.

The official result of each event is determined based on official sources from the organizing bodies (CBF for the Brasileirão and Copa do Brasil, CONMEBOL for Libertadores and Sul-Americana, UFC for MMA, etc.) and is final and non-appealable for bet settlement purposes at 999h.

The 999h Live Casino 999h offers roulette, blackjack, baccarat, poker, and game show tables streamed in real time by certified providers such as Evolution Gaming, Pragmatic Play Live, Vivo Gaming, and Ezugi. The following conditions apply:

• The results of all Live Casino games are determined by real physical actions performed by dealers (card dealing, roulette spin) and not by algorithms. Studios are certified by independent laboratories.
• The minimum and maximum bet limits per table vary by game and variant chosen, and are clearly displayed before each round begins.
• If a user disconnects during an active round with a confirmed bet, the round outcome is settled normally and recorded in the account history. The user can check the result upon reconnecting.
• Any attempt to manipulate results, use automated software (bots), or engage in collusion strategies between players is prohibited and will result in immediate account closure.

The crash games available at 999h are entertainment games where the multiplier rises continuously until a crash point determined by a certified random number generator (RNG) algorithm. Players must cash out before the crash to secure their winnings.

• The outcome of each crash round is determined by an audited and certified RNG algorithm, with provably fair results — independently verifiable by the user via the round hash.
• The auto cash-out feature can be configured by the user for a specific multiplier. If the crash occurs before that value is reached, the bet is lost as normal.
• The minimum bet for crash games is R$ 1.00. The guaranteed maximum multiplier may vary by game and is displayed in each title's specific rules.

The 999h periodically offers welcome bonuses, cashback, reload promotions, and special offers tied to sporting events such as the Brasileirão and Copa do Brasil. Each promotion has its own specific terms, but the following general rules apply to all bonuses:

• Every bonus granted on 999h is subject to a rollover requirement (or wagering requirement), which represents the minimum betting volume that must be reached before the bonus balance or winnings generated with a bonus can be withdrawn.
• The standard bonus rollover is 10× the value of the bonus received, unless otherwise stated in the specific terms of each promotion.
• Bets placed on excluded games or on games with a reduced rollover weighting (typically baccarat, low-risk live casino bets, and certain sports markets) may contribute partially or not at all toward meeting the rollover requirement.
• Bonuses have an expiration date. Unused bonus balances or rollover requirements not met within the defined period result in automatic cancellation of the bonus with no replacement.
• Each user is entitled to redeem the welcome bonus only once. Attempting to create multiple accounts to claim the bonus repeatedly constitutes promotional abuse.
• The 999h reserves the right to withhold bonus balances and associated winnings if it identifies betting patterns that clearly aim only to meet the rollover without any real risk exposure (hedging).

The VIP Program at 999h is a loyalty program with five progressive tiers (Bronze, Silver, Gold, Platinum, and Diamond) that rewards betting volume on the platform with points, increasing cashback, and exclusive benefits.

• VIP points are automatically earned on every BRL wagered across Sports Betting, live casino, and crash games, with accrual rates that may vary by game category.
• The weekly cashback is calculated based on net losses for the period and credited every Monday as bonus balance with a reduced rollover requirement.
• Benefits at higher tiers (Gold, Platinum, and Diamond) — such as a dedicated account manager and increased betting limits — are granted based on maintaining the wagering volume requirements for the current period.
• The 999h reserves the right to adjust the criteria and benefits of the VIP Program with 15 days' prior notice to affected users.

The 999h complies with strict regulatory obligations for anti-money laundering (AML) and counter-terrorism financing (CTF), in accordance with Brazilian law. The identity verification process (KYC — Know Your Customer) may be requested at any time and is mandatory before the first withdrawal.

Documents that may be requested include: a photo ID (RG, CNH, or passport), recent proof of address (issued within the last 90 days), and proof of ownership of the payment method used for deposits.

The 999h may preventively freeze an account balance while a security investigation is underway. The user will be notified by email with the reason and an estimated resolution timeframe. During this period, no betting or withdrawal activity is permitted until the review is complete.

The 999h is committed to promoting responsible gambling practices. We believe that betting should be a form of entertainment — and we provide real tools so every user can maintain full control over their gaming experience.

The tools available to all users, accessible directly in the account settings on the 999h, include:

• Deposit limit — daily, weekly, or monthly, adjustable at any time. Reductions take effect immediately; increases are subject to a 24-hour reflection period.
• Loss limit — sets the maximum amount that can be lost within a given period, regardless of the available balance.
• Temporary break — blocks access to the account for periods ranging from 24 hours to six weeks, with no reason required.
• Permanent self-exclusion — permanently closes access to the account. This action is irreversible and 999h is committed to not sending promotional communications to self-excluded users.

The 999h monitors behavioral patterns that may indicate problem gambling and may proactively reach out to users who show signs of risk. If you feel that gambling is negatively affecting your financial or personal life, please contact our support team or visit our Responsible Gambling for guidance and support.

The user may request the voluntary closure of their account at 999h at any time by contacting support. Before closure, all pending withdrawals will be processed and any unfulfilled bonus balance will be cancelled.

The 999h may unilaterally suspend or close an account in the following circumstances:

• Providing false information during registration or the KYC process.
• Creating multiple accounts to claim bonuses or circumvent limits.
• Use of automated software, bots, or unauthorized betting tools.
• Abusive behavior toward the support team or other users.
• Evidence of money laundering, fraud, or any illegal activity.
• Breach of any provision of these Terms and Conditions.

In the event of closure due to a breach of the Terms, 999h may withhold pending balances for as long as necessary to complete investigations and meet regulatory obligations.

The 999h may update these Terms and Conditions periodically to reflect changes in Brazilian law, new products, updates to internal processes, or improvements based on user feedback.

Any relevant changes will be communicated by email to the registered address at least 15 days' notice before taking effect, except where immediate regulatory requirements apply. The last updated date at the top of this page will always be kept current.

Continued use of the platform 999h after the effective date of any change constitutes automatic acceptance of the new terms. If you do not agree with the changes, you must close your account before the effective date.

For questions about these Terms or any aspect of how 999h, please contact our 24-hour support team via live chat on the platform or by email at suporte@999h.click. Our team speaks Brazilian Portuguese and the average chat response time is under 3 minutes.